1) What operating system are you using? (i.e., Windows XP, Windows 7)
2) What version of the software are you running?
3) Are you operating in a stand alone or network environment?
4) What were you doing when the error occurred? Has this happened before?
5) Have you entered all required data? (1st 4 tabs of Personal Profile Information)
6) If your software was installed as an update, did you run a Participation Exceptions report to identify and correct any missing data? (PowerPath Administrative Report)
7) Can you print any other PowerPath reports? Can you print from other programs?
8) Compile an Error Log from the Tools menu and email to us at firstname.lastname@example.org